Last Updated: November 3, 2025
Welcome to Trucofax (“we,” “our,” or “us”). At Trucofax.us.com, we are committed to protecting your privacy and ensuring transparency about how we handle information. This Privacy Policy explains our practices regarding data collection, use, and protection when you use our platform, website, and mobile application.
By accessing or using Trucofax, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.
1. Information We Collect
1.1 Information You Provide Voluntarily
Trucofax is designed with privacy as a priority. Unlike many platforms, we do NOT require account creation, registration, or login credentials to access our core features. However, we may collect certain information in specific circumstances:
- Contact Information: If you choose to contact us via email or support forms, we collect the information you provide (name, email address, message content) solely for responding to your inquiry.
- Feedback and Surveys: If you participate in voluntary surveys or provide feedback, we collect the responses you submit to improve our services.
- Community Contributions: If you share custom designs, tips, or participate in community forums, the content you post may be visible to other users.
1.2 Information Collected Automatically
When you use Trucofax, certain technical information may be collected automatically to ensure proper functionality and improve user experience:
- Device Information: We may collect device type, operating system version, unique device identifiers, and mobile network information.
- Usage Data: Information about how you interact with Trucofax, including features accessed, time spent, and navigation patterns.
- Log Data: Technical logs including IP addresses, browser type, access times, and error reports for troubleshooting purposes.
- App Permissions: Trucofax may request minimal permissions (such as storage access) necessary for specific features like saving custom designs. We only request permissions essential to functionality.
1.3 Information We Do NOT Collect
To respect your privacy, Trucofax explicitly does NOT collect:
- Free Fire account credentials or login information
- Personal identification documents
- Financial or payment information (as Trucofax is completely free)
- Biometric data
- Precise geolocation data beyond general region for service optimization
- Access to your contacts, SMS messages, or phone calls
2. How We Use Your Information
We use collected information for the following legitimate purposes:
2.1 Service Delivery and Improvement
- Providing access to gift codes, customization tools, and strategy guides
- Maintaining and improving platform functionality and performance
- Developing new features based on user needs and feedback
- Personalizing user experience when possible without compromising privacy
2.2 Communication and Support
- Responding to user inquiries, questions, and support requests
- Sending important updates about platform changes or security issues (only if you’ve provided contact information)
- Notifying users about new gift codes or features (through in-app notifications only, never via external channels unless explicitly requested)
2.3 Security and Fraud Prevention
- Detecting and preventing fraudulent activities or security threats
- Protecting the integrity of our platform and user community
- Ensuring compliance with legal obligations and terms of service
2.4 Analytics and Research
- Understanding usage patterns to improve service quality
- Conducting internal research for platform optimization
- Generating aggregated, anonymized statistics about user behavior
3. How We Share Your Information
Trucofax respects your privacy and limits information sharing. We do NOT sell, rent, or trade your personal information to third parties for marketing purposes. However, limited sharing may occur in these specific circumstances:
3.1 Service Providers and Partners
We may share information with trusted third-party service providers who assist in operating our platform, such as:
- Cloud hosting services for data storage
- Analytics providers for understanding platform usage
- Technical support services for troubleshooting
These providers are contractually obligated to protect your information and use it only for specified purposes.
3.2 Legal Requirements
We may disclose information when required by law, such as:
- Compliance with legal processes (subpoenas, court orders)
- Protection of our legal rights and property
- Investigation of potential violations of our terms of service
- Protection of user safety or prevention of illegal activities
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity. We will notify users of such changes through prominent platform announcements.
3.4 Aggregated Anonymous Data
We may share aggregated, anonymized data that cannot identify individual users for research, marketing, or partnership purposes (e.g., “Trucofax has 5 million active users globally”).
4. Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files stored on your device that help websites remember your preferences and improve functionality. Trucofax may use cookies and similar technologies for:
- Essential Cookies: Required for basic platform functionality
- Performance Cookies: Help us understand how users interact with Trucofax
- Functional Cookies: Remember your preferences and settings
4.2 Your Cookie Choices
Most browsers allow you to control cookies through settings. You can:
- Block all cookies
- Accept only certain cookies
- Delete existing cookies
Note that disabling cookies may affect platform functionality and user experience.
4.3 Third-Party Analytics
Trucofax may use third-party analytics services (such as Google Analytics) to understand usage patterns. These services may use cookies to collect and analyze information. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
5. Data Security
We take data security seriously and implement reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Encryption: Sensitive data transmission is protected using industry-standard encryption protocols (SSL/TLS)
- Access Controls: Limited access to data based on role necessity and principle of least privilege
- Regular Security Audits: Periodic assessments to identify and address potential vulnerabilities
- Secure Storage: Data stored on secure servers with appropriate safeguards
However, please understand that no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. Users are responsible for maintaining the security of their own devices and connections.
6. Data Retention
We retain information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our retention practices include:
- Usage Data: Typically retained for 12-24 months for analytics purposes, then aggregated or deleted
- Support Communications: Retained for 2 years to track support history and improve service
- Custom Designs: Stored locally on your device; we do not maintain server-side copies unless you explicitly upload to community features
- Technical Logs: Retained for 90 days for troubleshooting, then automatically deleted
Upon request, we will delete your personal information from our active systems, subject to legal retention requirements.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
7.1 Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy in a portable format.
7.2 Correction
You can request correction of inaccurate or incomplete personal information.
7.3 Deletion
You have the right to request deletion of your personal information, subject to legal obligations and legitimate business needs.
7.4 Objection and Restriction
You may object to certain processing activities or request restriction of how we use your information.
7.5 Withdrawal of Consent
Where processing is based on consent, you can withdraw that consent at any time.
7.6 Complaint
You have the right to file a complaint with a data protection authority in your jurisdiction if you believe your privacy rights have been violated.
To exercise your rights, contact us at: [email protected]
We will respond to legitimate requests within 30 days. Some requests may require identity verification to protect your information.
8. Children’s Privacy
Trucofax is designed for general audiences and is not specifically directed at children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children without parental consent.
If you are a parent or guardian and believe your child has provided personal information to Trucofax, please contact us immediately at [email protected]. We will promptly investigate and delete any such information from our systems.
Parents and guardians are encouraged to monitor their children’s online activities and educate them about online safety and privacy.
9. International Data Transfers
Trucofax operates globally and may transfer, store, and process information in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.
When we transfer data internationally, we implement appropriate safeguards to protect your information, including:
- Using standard contractual clauses approved by relevant authorities
- Ensuring service providers maintain adequate data protection standards
- Complying with applicable cross-border data transfer regulations
By using Trucofax, you consent to the transfer of your information as described in this policy.
10. Third-Party Links and Services
Trucofax may contain links to third-party websites, services, or resources (such as Free Fire official websites, social media platforms, or partner sites). This Privacy Policy does not apply to those external sites.
We are not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any external sites you visit. Clicking on third-party links is at your own risk.
Trucofax does not endorse or guarantee the accuracy, safety, or privacy practices of linked third-party services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will:
- Update the “Last Updated” date at the top of this policy
- Provide prominent notice through the Trucofax platform
- In cases of material changes affecting your rights, seek renewed consent where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of Trucofax after changes indicates acceptance of the updated policy.
Previous versions of this Privacy Policy are available upon request.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request disclosure of the categories and specific pieces of personal information we’ve collected
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of personal information (Note: Trucofax does not sell personal information)
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, contact us at [email protected] with “California Privacy Rights” in the subject line.
13. European Union/EEA Rights (GDPR)
If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making and profiling
Our legal basis for processing personal information includes:
- Consent: When you voluntarily provide information
- Legitimate Interests: For service improvement and security
- Legal Obligation: When required by law
To exercise GDPR rights, contact our Data Protection Officer at: [email protected]
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Trucofax Privacy Team
Website: trucofax.us.com
Email: [email protected]
Support Email: [email protected]
We are committed to addressing your concerns and resolving privacy-related issues promptly and transparently.
15. Consent and Acknowledgment
By downloading, installing, accessing, or using Trucofax in any way, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of Trucofax immediately.
Thank you for trusting Trucofax with your gaming experience. We are committed to maintaining your privacy while delivering valuable, free resources to enhance your Free Fire journey.
This Privacy Policy is provided in English. In case of conflicts between translated versions and the English version, the English version shall prevail.